Commercial Pilot Workflow Application (EFF)

Commercial Pilot Workflow Application (EFF)

Project Overview

Project Overview

Commercial pilots operate in time-critical environments where quick access to accurate information is essential. EFF is a pilot-focused workflow application designed to bring critical flight data into one clear, context-aware interface, reducing manual effort and supporting safer, faster decisions across flight phases.

Commercial pilots operate in time-critical environments where quick access to accurate information is essential. EFF is a pilot-focused workflow application designed to bring critical flight data into one clear, context-aware interface, reducing manual effort and supporting safer, faster decisions across flight phases.

Responsibilities

  • User research and workflow analysis

  • Experience strategy and interaction design

  • Prototyping, iteration, and validation

  • Alignment with aviation standards

Outcome: iOS 7 Windows App

Challenge

Challenge

Pilots are slowed down by fragmented systems and manual checks when accessing critical flight information, increasing cognitive load in high-pressure situations.

The Core Problem with Metrics

The Core Problem with Metrics

After two quarters, the client has begun incorporating additional features, during this period, the matrix appears as follows:
For more info, Please download client's data sheet in their official website

After two quarters, the client has begun incorporating additional features, during this period, the matrix appears as follows:
For more info, Please download client's data sheet in their official website

300+ pilots.
Onboarded during pilot rollout

76% adoption.
Regular use after initial exposure

84% task completion.
Key workflows completed successfully

84% task completion.
Key workflows completed
successfully

90% engagement.
Continued use in operational scenarios

Final UI Design

Card Design -Light Theme

Card Design- Dark Theme

Understanding the User Context

Understanding the User Context

Based on pilot interviews, a survey with 80 pilots, and contextual workflow analysis.

Based on pilot interviews, a survey with 80 pilots, and contextual workflow analysis.

Commercial pilots work in time-critical environments where conditions can change quickly. Preparation often involves reviewing information across multiple systems, documents, and manual checks, both on the ground and during flight.

What stood out was not a lack of data, but how fragmented and hard to access it was. Pilots needed the right information at the right moment, presented clearly and without extra steps, especially during high-pressure situations.

Commercial pilots work in time-critical environments where conditions can change quickly. Preparation often involves reviewing information across multiple systems, documents, and manual checks, both on the ground and during flight.

What stood out was not a lack of data, but how fragmented and hard to access it was. Pilots needed the right information at the right moment, presented clearly and without extra steps, especially during high-pressure situations.

Pilot perspective

Pilot perspective

"We spend hours preparing on the ground, but it only takes a few seconds in the air for things to change completely."

"We spend hours preparing on the ground, but it only takes a few seconds in the air for things to change completely."

Key Insights

Key Insights

Three insights shaped the direction of the design:

Three insights shaped the direction of the design:

Time is limited
Pilots often have very little time to review information before and during flights.

Cognitive load is high
Switching between multiple tools and formats increases mental effort and fatigue.

Context matters
Information needs vary across pre-flight, take-off, cruise, and landing. Showing everything at once creates confusion.

Design Goals

Design Goals

Based on these insights, I defined clear goals for the solution:

Reduce cognitive load by simplifying workflows
Consolidate critical data into a single interface
Adapt information based on flight context
Maintain clarity, consistency, and regulatory alignment

Based on these insights, I defined clear goals for the solution:

  1. Reduce cognitive load by simplifying workflows

  2. Consolidate critical data into a single interface

  3. Adapt information based on flight context

  4. Maintain clarity, consistency and regulatory alignment

Conceptualisation

Conceptualisation

My approach to wireframe for a Windows app to streamline pilot operations with digital flight plan integration, real-time performance data, live weather updates, and automated communication logging, to reduces paper use, improves workflow efficiency.

My approach to wireframe for a Windows app to streamline pilot operations with digital flight plan integration, real-time performance data, live weather updates, and automated communication logging, to reduces paper use, improves workflow efficiency.

Validating with Real Users

Validating with Real Users

Lo-fi prototypes were tested with pilots and stakeholders, driving iterative improvements to the interface and data visualization. This refined key features like fuel plans and weather reports, making them more intuitive and actionable, ultimately enhancing the pilot experience.

Lo-fi prototypes were tested with pilots and stakeholders, driving iterative improvements to the interface and data visualization. This refined key features like fuel plans and weather reports, making them more intuitive and actionable, ultimately enhancing the pilot experience.

Learnings

  1. In safety-critical systems, clarity is more important than feature depth

  2. Context-aware design significantly reduces cognitive load

  3. Early and repeated validation is essential in regulated environments

  1. In safety-critical systems, clarity is more important than feature depth

  2. Context-aware design significantly reduces cognitive load

  3. Early and repeated validation is essential in regulated environments

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