Commercial Pilot Workflow Application (EFF)

Project Overview

Commercial pilots operate in time-critical environments where quick access to accurate information is essential. EFF is a pilot-focused workflow application designed to reduce cognitive load and support faster, safer decision-making across flight phases.

Responsibilities

User research and workflow analysis
Experience strategy and interaction design
Prototyping, iteration, and validation
Alignment with aviation standards

Outcome: iOS 7 Windows App

What the metrics show

After two quarters, the client has begun incorporating additional features, during this period, the matrix appears as follows:
For more info, Please download client's data sheet in their official website

300+ pilots.
Onboarded during pilot rollout

76% adoption.
Regular use after initial exposure

84% task completion.
Key workflows completed successfully

90% engagement.
Continued use in operational scenarios

Final Inteface Design

Final Design

Card Design -Light Theme

Card Design- Dark Theme

Situation – The problem context

Challenge

Pilots are slowed down by multiple systems and manual checks when accessing critical flight information, increasing cognitive load in high-pressure situations.

Pilot perspective
"We spend hours preparing on the ground, but it only takes a few seconds in the air for things to change completely."

Situation – The problem context

Challenge

Pilots are slowed down by multiple systems and manual checks when accessing critical flight information, increasing cognitive load in high-pressure situations.

Pilot perspective
"We spend hours preparing on the ground, but it only takes a few seconds in the air for things to change completely."

Task – What I was responsible for

Based on online user interviews, a survey with 80 pilots and contextual workflow analysis.

My task was to design a pilot-focused solution that simplified access to critical data, reduced cognitive load and supported decision-making across different flight phases while aligning with aviation standards.

Action – How I approached the problem

Understanding the User Context

Based on user interviews, a survey and contextual workflow analysis. Pilots did not need more data, they needed the right information at the right time, without switching between tools during critical moments.

Understanding the User Context

Key Insights

Three insights shaped the direction of the design:

Time is limited
Pilots often have very little time to review information before and during flights.

Cognitive load is high
Switching between multiple tools and formats increases mental effort and fatigue.

Context matters
Information needs vary across pre-flight, take-off, in-flight and landing. Showing every data at once creates confusion.

Design Strategy

To ensure our efforts aligned with both user needs and business goals, I introduced the "Innovation Dimensions" framework:

Information Flow Across Flight Phases

Conceptualisation

My approach to wireframe for a Windows app to streamline pilot operations with digital flight plan integration, real-time performance data, live weather updates, and automated communication logging, to reduces paper use, improves workflow efficiency.