Project Overview
Commercial pilots operate in time-critical environments where quick access to accurate information is essential. EFF is a pilot-focused workflow application designed to reduce cognitive load and support faster, safer decision-making across flight phases.
Responsibilities
User research and workflow analysis
Experience strategy and interaction design
Prototyping, iteration, and validation
Alignment with aviation standards
Outcome: iOS 7 Windows App
What the metrics show
After two quarters, the client has begun incorporating additional features, during this period, the matrix appears as follows:
For more info, Please download client's data sheet in their official website
300+ pilots.
Onboarded during pilot rollout
76% adoption.
Regular use after initial exposure
84% task completion.
Key workflows completed successfully
90% engagement.
Continued use in operational scenarios
Final Inteface Design
Final Design
Card Design -Light Theme
Card Design- Dark Theme
Situation – The problem context
Challenge
Pilots are slowed down by multiple systems and manual checks when accessing critical flight information, increasing cognitive load in high-pressure situations.
Pilot perspective
"We spend hours preparing on the ground, but it only takes a few seconds in the air for things to change completely."
Task – What I was responsible for
Based on pilot interviews, a survey with 80 pilots, and contextual workflow analysis.
My task was to design a pilot-focused solution that simplified access to critical data, reduced cognitive load, and supported decision-making across different flight phases while aligning with aviation standards.
Action – How I approached the problem
Understanding the User Context
Based on pilot interviews, a survey with 80 pilots, and contextual workflow analysis. Pilots did not need more data. They needed the right information at the right time, without switching between tools during critical moments.
Key Insights
Three insights shaped the direction of the design:
Time is limited
Pilots often have very little time to review information before and during flights.
Cognitive load is high
Switching between multiple tools and formats increases mental effort and fatigue.
Context matters
Information needs vary across pre-flight, take-off, cruise, and landing. Showing everything at once creates confusion.
Design Strategy
To ensure our efforts aligned with both user needs and business goals, I introduced the "Innovation Dimensions" framework:
Information Flow Across Flight Phases
To ensure our efforts aligned with both user needs and business goals, I introduced the "Innovation Dimensions" framework:
Conceptualisation
My approach to wireframe for a Windows app to streamline pilot operations with digital flight plan integration, real-time performance data, live weather updates, and automated communication logging, to reduces paper use, improves workflow efficiency.
Validating with Real Users
Lo-fi prototypes were tested with pilots and stakeholders, driving iterative improvements to the interface and data visualization. This refined key features like fuel plans and weather reports, making them more intuitive and actionable, ultimately enhancing the pilot experience.
Result – What changed
The solution showed strong usability and adoption during pilot validation:
Faster access to critical flight information
Reduced tool switching
Improved confidence during high-pressure moments